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Registry, Appraisal and Qualification System (RAQS)


RAQS Help Desk - Hours Of Operation:

If you have questions or need technical assistance, please contact the RAQS Help Desk at: 1-855-327-6780 Monday to Friday, 8:30 a.m. to 5:00 p.m. Eastern Standard Time, or via email to: RAQSHelpDesk@ontario.ca
Please listen carefully as our telephone menu options have changed.

Updated: July 20, 2015


Web-Based Contract Management Services (WBCMS-MTO)

The Ministry of Transportation is revolutionizing the way that construction, engineering and maintenance contracts are managed.

MTO is working with Aurigo Software Technologies Corp. to deliver a suite of Web-Based Contract Management Services (WBCMS). The solution will offer a complete set of software including hardware, facilities and services necessary to host and maintain the application.

Once launched in early 2016, the solution will replace a wide variety of labour-intensive paper-based methods of recording contract activities in diaries, spreadsheets and stand-alone databases.

Extensive communications have been on-going between the WBCMS project team and the Ministry’s internal functional groups as well as key external delivery partners and stakeholders.

MTO and its external service providers will benefit from this transformation which will streamline processes through automation and eliminate multiple entries of data. This will include electronic diaries, inspection records, material test results, reports, change orders, etc.

A communication portal has been developed to provide current information on the status of the WBCMS project. The portal will authorize users to register on a mailing list and to ask questions about the initiative.

To find out more, visit the communication portal at:


For more information, contact:
Sue Lefebvre, WBCMS Project Manager
Contract Management Office, CMOB
(905) 704-2617

Updated: July 8, 2015


The Starter Corporate Performance Ratings (CPRs) for the most recent calculation date, July 7, 2015, are as follows:

· Construction Administration: 4.10
· Engineering: 4.00
· Planning : 4.17
· Engineering (Area) Materials Testing: 4.01
· Small Value Assignment: 3.26

A Starter CPR is made available to RAQS-registered Engineering Service Providers with no performance appraisals approved in the last three years. The CPR is calculated on a quarterly basis, at the end of the first business day of January, April, July and October.

For more information on CPRs, please visit the Consultant Performance & Selection System (CPSS) information page on this website.

Updated: June 18, 2015


New Request for Proposal (RFP), Version 8.0
A new Request for Proposal (RFP) process is being implemented for Planning, Preliminary and Detailed Design Engineering assignments. The new RFP is Version 8.0.

These RFP opportunities will be posted on the RAQS bulletin board under “Consultant RFP / RFQ Opportunities”.

For this RFP model, MTO provides the RFP at the time of advertising the assignment for download and review.

It remains a two-phase procurement process. For Phase One, the proponent must submit their Project Staffing and Organization Proposal for evaluation and short-listing by MTO.

For Phase Two, the short-listed proponents must submit their Technical and Financial Proposal.

The generic RFP Version 8.0 documents are available for download on the RAQS website under “Consultant Information – Current Assignment Documents”.

Updated: May 26, 2015


The following changes have been made to the wording of MTO’s RFP and RFQ (Planning and Engineering) documents:

I. Special Requirements for Engineering Work (RFPs and RFQs )

All engineering products, including contract drawings and engineering reports, must be stamped by a Professional Engineer licensed in Ontario. In the case of foundations work, including the foundation drawing and foundation report, two (2) PEO stamps are required. One of the two (2) PEO stamps shall be the firm’s Designated Principal Contact registered in the relevant RAQS design specialties.

II. For Request for Proposals - Value Based Selection ('City Of London' method) documents:

Wording has been updated for MTO’s evaluation and award process for RFPs with a weighting of 50% for the Technical and Management Proposal and 50% Consultant’s Corporate Performance Rating (CPR). Change is underscored:

Section A.10 Proposal Evaluation Process and Award

The qualified Proposals will be evaluated based on a weighting of 50% for the Technical and Management Proposal and 50% for the Consultant’s Corporate Performance Rating (CPR). The Service Provider bid prices for the assignments will be averaged. Each of the criteria indicated above are rationalized out of 100 points, multiplied by the relative weights and summed to provide an overall scoring for each Service Provider. The price of the highest-ranking submission is compared with the average of the prices submitted. If the price of the highest-ranking submission is less than or equal to the Average Price plus 10%, the firm is awarded the assignment.

If the price of the highest-ranking proposal is greater than the Average Price plus 10%, a determination is made as to whether the extra quality of the highest-ranking submission justifies the extra price relative to the second highest-ranking submission. If not, then the second highest-ranking submission is compared to the third highest-ranking submission, and so on until the winning Service Provider is determined.

Updated: May 25, 2015


Update to the Tender Contract Tax Compliance (TCTC) Program

On February 25, 2014, the Tender Contract Tax Compliance (TCTC) program was expanded to ensure that Ontario businesses are compliant with their provincial tax obligations before being awarded a provincial contract.

As a MTO RAQS-registered Engineering Service Provider, you are required to ensure that your company is in compliance with your provincial tax obligations, whether administered by the Ontario Ministry of Finance or by the Canada Revenue Agency. This is now a requirement of your on-going RAQS Registration and Qualification for MTO Planning, Engineering and Construction Administration assignment opportunities.

A service provider will be required to obtain a tax compliance check only once as part of their annual MTO qualification renewal application. A service provider that is non-compliant will have their registration status updated to ‘Not Approved’ and be unable to bid on MTO assignments, until the tax obligations have been resolved.

Starting November 1, 2014, MTO will be contacting Engineering Service Providers to provide instructions on how to seek confirmation of tax compliance from both the Ministry of Finance and Canada Revenue Agency. There will be time limits specified for completing the compliance requests.

MTO will send an email to the RAQS Key Contact identified in the Consultant Registration Form. Please ensure your Key Contact information is up to date. The Engineering Service Providers who have recently been awarded an MTO contract will be contacted first, followed by Service Providers who have recently submitted EOIs and RFQs. Over a period of 10 months, all RAQS-registered Engineering Service Providers will be receiving MTO’s email request to seek confirmation of tax compliance.

For general inquiries on TCTC, contact doingbusiness@ontario.ca.

For MTO specific inquiries, please contact the RAQS Help Desk, Contract Management & Operations Branch at 1-855-327-6780, Fax 905-704-2855, Email:RAQSHelpDesk@ontario.ca.

Final Tax Compliance Declaration Form.pdf Tax Compliance Instructions.docx

Updated: March 13, 2014


Tender Contract Tax Compliance (TCTC) Program Expansion

The Ontario Ministry of Finance (MOF) is working with the Canada Revenue Agency (CRA) and the Ministry of Government Services (MGS) to expand Ontario’s existing Tender Contract Tax Compliance (TCTC) program.

The outcome for the expanded TCTC program is to ensure that Ontario businesses are compliant with provincial tax obligations, including those federally administered for Ontario, before being awarded a provincial contract.

The new verification process is effective as of February 25, 2014.

Ministry Contact:

For further information on the above, please contact:

RAQS Help Desk, Contract Management & Operations Branch at 1-855-327-6780, Fax 905-704-2855, Email: RAQSHelpDesk@ontario.ca.

Updated: September 16, 2013

To: Firms Registered in RAQS for Surveying

AutoCAD 2013 and Civil 3D 2013 Implementation for Surveying

The Geomatics function of the Ministry of Transportation is upgrading AutoDesk software for the Surveying specialties. Once implemented, AutoCAD 2013 and Civil 3D 2013 will be the Ministry’s standard software for Surveying assignments.

MTO standards files and customizations for AutoCAD and Civil 3D will be available for download from the MTO FTP web site under IESCAD: http://www.xfer.mto.gov.on.ca/PTASapps/index.htm.

It is anticipated that new Surveying assignments tendered for 2014 will require MTO deliverables using these new software versions.

Ongoing assignments must be completed using the current software. Occasionally special requests may still require deliverables in older formats, therefore consultants are advised to retain previous software versions.

For additional information or questions please contact:

Ron Berg, Deputy Chief Surveyor, 905 704 2330. Ron.Berg@ontario.ca

Peter Lamb, Survey Applications Officer, 905 704 2128. Peter.Lamb@ontario.ca

Updated: July 24, 2013



Please be advised the Ministry of Transportation is changing the RAQS Toll Free Line for Consultants.

Effective immediately, Consultants are to call the new Toll Free Line, 1-855-327-6780, for any inquiries regarding the Ministry’s Consultant Registry Appraisal and Qualification System (RAQS). E-mail inquiries can continue to be sent to the current address, at RAQSHelpDesk@ontario.ca

Please note that this change is only for Consultants. Contractors are to continue to use the RAQS-MERX Help Desk number 1-800-964-6379 or email raqs@merx.com for any inquiries.

Updated: January 15, 2013

RAQS-MERX Phase 2 Newsletter - Change of Tendering Process

RAQS-MERX Phase 2 Newsletter - Change of Tendering Process.January 2013.pdf

Updated: January 8, 2013

Please find below the Interim Report on Ontario's Default Parameters for AASHTOWare Pavement ME Design.

Ontario's Default Parameters for AASHTOWare Pavement ME Design - Interim Report (FINAL NOV 2012).pdf

Updated: May 15, 2012

Notice of Revision: Environmental Reference for Highway Design – French Disclaimer

Please note the following change to be effective immediately.

The disclaimer found in the Environmental Reference for Highway Design (ERD), Section 4: Consultation Program, Figure 4.1: French Language Services Requirements in Designated Areas, Documentation:

“Document hautement spécialisé n’est disponible qu’en anglais en vertu du règlement 411/97, qui en exempte l’application de la Loi sur les services en français. Pour de l’aide en français, veuillez communiquer avec le ministère des Transports, Bureau des services en français au: 905-704-2045 ou 905-704-2046.”

is deleted and replaced by

« Ce document hautement spécialisé n'est disponible qu'en anglais en vertu du Règlement 671/92, qui en exempte Ia traduction selon l'application de la Loi sur les services en français. Pour obtenir des renseignements en français, veuillez communiquer avec Heather Edwardson ministère des Transports, au 905 704-2210 »

Contact Information:
Theresa Olender
Environmental Policy Office

Updated: January 8, 2010

Accessibility Standards for Customer Service (ASCS) Training Requirements

The Province of Ontario’s accessibility legislation requires ministries to adhere to the Accessibility Standards for Customer Service (ASCS) regulated under the Accessibility for Ontarians with Disabilities Act (AODA), 2005.

In order to comply with the AODA accessible customer service training requirements (O. Reg. 429/07, [s. 6]) the Ministry of Transportation shall require that the “Supplier” provide to every employee, agent or volunteer or other persons associated with the “Supplier” who deals with members of the public or other third parties on behalf of the Ministry of Transportation training about provision of goods or services to persons with disabilities.

The “Supplier” shall keep records of the abovementioned training, including the dates on which the training is provided and the number of individuals to whom it is provided, and shall provide documentation of the training to the Ministry of Transportation on request.

These training requirements can be fulfilled by completing the e-Learning course Serve-Ability: Transforming Ontario's Customer Service. Additional information and resources are provided in the attached document.

Accessibility Standards for Customer Service - Training Requirements.pdf

Attention: Consultants!

Check under the 'Consultant' link for updates on 'What's New For Consultants'.

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